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IRCT20170404033223N2 IRCT 2018-12-15 Arak University of Medical Sciences The Effect of Professional Ethics Training on EMS Staffs on the Recorded Complaints. Emergency Medical System (EMS) The Effect of Professional Ethics Training on EMS Staffs on the Recorded Complaint in the Quality Control Department of Arak University of Medical Sciences. 2018-08-23 anticipated 150 Complete https://irct.ir/trial/34564 interventional Randomization: Not randomized, Blinding: Not blinded, Placebo: Not used, Assignment: Single, Purpose: Health service research. N/A EMS staffs training, Reduction of patient complaints, Accelerating Accountability. Intervention group: All complaints received at the Pre-hospital Emergency Complaint Center during a four-month period are considered as complaints before the intervention. After holding two workshops, all complaints are again filed two weeks and one month after the workshops are held. The content of the workshop includes: the necessity of professional ethics in medical care, the principles and ethical values in urgency, professionalism, conflict of interests, privacy, satisfaction, familiarity with the concept of communication and communication levels, methods, and techniques of communication with the patient.. Yes - There is a plan to make this available What will be shared: Part of the data, such as information on the main outcome and the demographic information, can be shared. When: The beginning of the access period is 12 months after the results are published. To whom: Researchers working in academic and scientific institutions. Conditions: In order to utilize scientific purposes and mention the source used. Where to obtain: Maryam Lotfi Jahed lotfi7030@gmail.com How to obtain: After receiving the email from the requester, If authorized by the University, the information will be sent within 2 to 3 working days. Comments:
public Maryam Lotfi-jahed
Arak University of Medical Sciences, Basij Sq., Sardasht Region
Arak Iran (Islamic Republic of) 3819693345 +98 86 3417 3505 lotfi7030@gmail.com Arak University of Medical Sciences scientific Maryam Lotfi-jahed
Arak University of Medical Sciences, Basij Sq., Sardasht Region
Arak Iran (Islamic Republic of) 3819693345 +98 86 3417 3505 lotfi7030@gmail.com Arak University of Medical Sciences Iran (Islamic Republic of) At least 6 months work experience at Emergency Center The desire to participate in the study no limit no limit Male Unwillingness to participate in the study Retirement before study completion Behavior Intervention group: All complaints received at the Pre-hospital Emergency Complaint Center during a four-month period are considered as complaints before the intervention. After holding two workshops, all complaints are again filed two weeks and one month after the workshops are held. The content of the workshop includes: the necessity of professional ethics in medical care, the principles and ethical values in urgency, professionalism, conflict of interests, privacy, satisfaction, familiarity with the concept of communication and communication levels, methods, and techniques of communication with the patient. Complaints filed by the Quality Control Department of Arak University of Medical Sciences. Timepoint: Two weeks and one month after the workshop. Method of measurement: Complaints filed with the emergency department, complaints filed in Ministry of Health System 190 and complaints received in writing form. Arak University of Medical Sciences Approved 2018-09-25 Ethics committee of Arak University of Medical Sciences Shahid Shiroodi St., A'lam-Al-Hoda St. Arak Markazi Iran (Islamic Republic of)