IRCT20140528017891N5 IRCT 2018-06-01 Iran University of Medical Sciences Effect of sending a letter of condolences to the family of the performance of the medical care and hospital services. Effect of sending a letter of condolences to the family of the deceased in Rasoul e- Akram hospital on their perception of the performance of the medical care and hospital services. 2018-04-03 anticipated 200 Complete https://irct.ir/trial/31291 interventional Randomization: Randomized, Blinding: Double blinded, Placebo: Not used, Assignment: Parallel, Purpose: Supportive, Randomization description: This study randomization method is blocked, Blinding description: The family of the deceased will be blinded to the type of intervention of other participants in the study. In addition, the person who receives information about the checklist by telephone from the family of the deceased will be unaware of the receipt or non-receipt of the letter. N/A Satisfaction with medical staff and hospital services. Intervention 1: Intervention group: In this group five days after the death of the individual, a letter of condolence will be sent to the family of the deceased by the head of the hospital. Questions about the satisfaction of health services and hospitals will be asked a month after the letter was sent from the person who took the most time with the patient in the hospital. Intervention 2: Control group: In this group intervention will not be prescribed. One month after the patient's death, the person with the most time attending the patient at the hospital will be asked questions about the satisfaction of the health services and the hospital. Undecided - It is not yet known if there will be a plan to make this available Justification or reason for indecision in sharing IPD is This study have been more relevant information about contact number, home address and last name individual that their patient died in the hospital. So most of information the paper is confidential.